With working from home becoming the temporary new norm for many, we conducted an online focus group with some of our staff on getting the most out of using video conferencing tools such as Zoom and Teams.
Key learnings to ensure a successful online experience for all were ensuring participants felt comfortable, confident in participating and clear on the meeting guidelines and agenda. Having experienced, capable and organised facilitators or co-hosts is also important to keeping online meetings or forums running smoothly.
At Elton, we have been facilitating large and small gatherings for decades, using independent facilitators to achieve the outcomes clients need through a tailored group process that enables the group to work cooperatively and effectively. In recent weeks, this has included everything from running an online forum with 200+ participants to a small, technical online discussion on an infrastructure project with participants from the UK to New Zealand.